Refund policy

Thank you for shopping with Mini Theory.

By placing an order with Mini Theory, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.

Due to the hygienic nature of our products, all sales are final. We do not accept returns, exchanges, or refunds except where required by applicable law.

Returns & Refunds

We do not accept returns, exchanges, or refunds on lash clusters or any other beauty products. Please review your order carefully before placing your order.

Refunds will not be issued for:

Change of mind
Incorrect products ordered by the customer
Opened or used products
Allergic reactions or skin sensitivities
Product misuse or improper application
Shipping delays caused by carriers, weather, customs processing, holidays, or other circumstances beyond our control

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 24 hours of the delivery date and time shown by the shipping carrier's tracking information.

Email info@minitheoryshop.com with:

Your order number
A description of the issue
Clear photos of the item and its original packaging

Claims submitted more than 24 hours after the delivery date and time shown by the shipping carrier's tracking information may not be accepted.

A product is considered defective only if it has a manufacturing defect or arrives damaged before use. Products that have been used, improperly stored, altered, or damaged due to customer handling are not considered defective.

If your claim is approved, we may, at our sole discretion, provide a replacement item. Refunds will not be issued.

We reserve the right to deny any claim that does not meet the requirements outlined in this policy or that appears to be fraudulent, abusive, or inconsistent with the terms of this policy.

Lost or Stolen Packages

Once an order has been shipped, we are not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

If your package is lost in transit or marked as delivered but cannot be located, please contact the shipping carrier (such as USPS, UPS, DHL, or your local postal service) to file a claim or request further assistance.

We are not responsible for incorrect shipping information provided by the customer or delivery issues resulting from an inaccurate address.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping fees required to resend the package. Original shipping charges are non-refundable.

International Orders

Customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

We are not responsible for delays caused by customs inspections, international shipping carriers, or import processing.

Processing Time

Orders are typically processed within 1–3 business days unless otherwise stated. Processing time does not include weekends, holidays, or shipping transit time.

Order Changes & Cancellations

We begin processing orders as quickly as possible to ensure timely shipping.

Because of this, we cannot guarantee order changes, shipping address updates, or cancellations once an order has been placed.

If you need assistance, please contact us immediately, and we will do our best to accommodate your request before your order has been processed.

Product Use & Allergies

Customers are responsible for reviewing product information and using all products as directed.

We are not responsible for allergic reactions, skin sensitivities, or damage resulting from improper use, application, storage, or handling of our products.

Results may vary from person to person.

Events Beyond Our Control

We are not responsible for delays or failure to fulfill orders due to events beyond our reasonable control, including natural disasters, severe weather, labor disputes, government actions, pandemics, or carrier disruptions.

Consumer Rights

This policy does not affect any rights you may have under applicable consumer protection laws in your country, state, or province. Where required by law, those rights will apply.